Customer Support (Bookkeeping experience)

Job description

Tellow believes in the gig economy.

Being an entrepreneur comes with a lot of perks - flexibility, being your own boss and not to mention the opportunity to work your passion! But with great power, comes great responsibility. Responsibility in the form of invoices, bookkeeping and financial administration.


And that’s where Tellow comes in. We believe that the future of our economy is in the hands of the freelancer. And to help them focus on what they love, we provide an automated and simple to use bookkeeping tool which puts the ‘play’ back into financial administration.


Your mission

To be the bookkeeping guru of the Customer team! You will help our customers use the platform efficiently, solve (finance) queries and provide them top-quality support.


Your job

You will be a valuable addition to our Customer team. By providing continuous support to our customers with regards to their bookkeeping and app-related queries, you will maintain positive relationships with them and be able to identify any current or potential issues or problems arising in our platform.


By using efficient and creative ways to solve problems and questions, you will leave customers feeling satisfied with our service and a positive impression of our brand.


We offer you:

  • A fun, ambitious and energetic team that encourages learning and self-development

  • A startup atmosphere - you will have freedom, autonomy and learn from very talented people

  • A full-time job with a competitive salary

  • 26 sunny or snowy holidays

  • A travel allowance

  • A pension membership organised by Tellow

  • Working in the heart of Utrecht (at the station, in the WTC)

Requirements

  • Education in finance, statistics, bookkeeping, business or similar

  • 1-3 years experience with bookkeeping or financial administration

  • At least 1 year in a client-facing role (either Customer Support or Sales)

  • You are passionate about helping people, proactive and eager to learn

  • You are a strong communicator, fluent in Dutch and preferably English

  • You are adaptable, have a lot of personality and are a team player

  • You are available full-time


Are you looking for a new company to grow with? And are you passionate about helping people? Apply now and let's schedule a time to chat!